PRIVACY POLICY

1. Introduction

House And Land Packages Pty Ltd (ABN 92 631 641 408) ("HALP", "we", "us", or "our") operates multiple property and business directory platforms including:

www.halp.com.au
www.boutiquedevelopments.com.au
Associated websites within our network

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). "Personal Information" has the meaning given in the Privacy Act, being in sum - Information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in material form or not.

This Privacy Policy explains how we collect, use, store, disclose, and manage your personal information we collect either from you when you use our websites, services, and platforms or otherwise interact with us, or from third parties.

2. Information We Collect and How we Collect it

2.1 Personal Information

We may collect the following types of personal information:

Contact Information:

Name
Email address
Phone number (mobile and/or landline)
Mailing address
Suburb, state, and postcode

Property-Related Information:

Property search preferences
Property budget and finance capacity
Preferred locations and school zones
Property type preferences (house and land, off-the-plan, etc.)
Investment or owner-occupier status

Professional Information (for Business Listings):

Business name and trading name
ABN/ACN
Business address
Professional licenses and credentials
Professional Indemnity Insurance certificates and details
Trust Account details (where applicable for verification)
Business logo and marketing materials
Service areas and specializations

Mortgage and Finance Information:

Income details
Employment status
Deposit amount available
Current mortgage or rental commitments
Credit-related information (via third-party providers only)

Account Information:

Username and password (encrypted)
Account preferences and settings
Subscription and payment history
Saved searches and properties
Communication preferences

Inquiry and Communication Data:

Messages sent through our contact forms
Email correspondence
Phone call records (when you contact us)
Feedback and survey responses
Customer support interactions

2.2 Automatically Collected Information

When you visit our websites, we automatically collect:

Technical Information:

IP address and device identifiers
Browser type and version
Operating system
Device type (mobile, tablet, desktop)
Screen resolution and display settings

Usage Data:

Pages visited and time spent on each page
Search queries and filters used
Properties viewed and saved
Click paths and navigation patterns
Referral sources (how you found our site)
Date and time of access

Location Data:

General location based on IP address
Precise location (if you grant permission on mobile devices)
Location preferences for property searches

2.3 Information from Third Parties

We may receive information about you from:

Real estate agents, developers, and builders you contact through our platform
Mortgage brokers and financial service providers in our network
Property data providers and aggregators
Credit reporting agencies (with your consent)
Social media platforms (if you connect or share via social media)
Marketing and analytics service providers
Government databases (for school zone and demographic information)
Your employer or organization you work with, in the course of our dealings with them

2.4 Information You Choose to Provide

We may also collect information when you:

Subscribe to our newsletters or alerts
Register for an account on our websites
Complete mortgage calculators
Download property guides and resources
Submit property listings or business directory entries
Participate in surveys or promotions
Provide reviews or testimonials
Attend our events or webinars

3. How We Use Your Information

We use your personal information to deliver services, connect you with property and finance partners, respond to inquiries, improve our platforms and — with your consent — send marketing communications. Full detail is available on request; the summary FAQ in section 14 captures the key points.

4. Information Sharing and Disclosure

We share information with property industry partners you contact, mortgage broker partners, technology and service providers (AWS, Pipedrive, ActiveCampaign, Google Workspace, Stripe, Google Analytics), our professional advisors, and where required by law. We do not sell your personal information. Property listing inquiries route directly to the listing advertiser and are not stored by HALP; platform inquiries (Contact Us, Join Us, Advertise With Us) are stored by HALP in our CRM systems.

5. Data Security and Storage

We implement SSL encryption, encrypted storage, secure authentication, restricted access, regular backups and PCI-DSS compliant payment processing via Stripe. Retention: account records 7 years after closure; marketing data until you unsubscribe; analytics ~26 months.

6. Cookies and Tracking Technologies

We use essential, analytics, functional and (with consent) marketing cookies. Manage via browser settings, our cookie banner, or third-party opt-outs.

7. Your Privacy Rights

You can request access, correction, portability or deletion of your personal information by emailing privacy@halp.com.au. You can opt out of marketing via the unsubscribe link, replying STOP to SMS, or unsubscribe@halp.com.au. Complaints: privacy@halp.com.au, or the OAIC (www.oaic.gov.au, 1300 363 992).

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect information from children.

9. Third-Party Links and Services

Our websites may link to third-party websites and services. We are not responsible for their privacy practices.

10. International Data Transfers

Some service providers are overseas (primarily US and EU). Where we transfer information internationally we take reasonable steps to ensure appropriate protections.

11. Marketing and Direct Marketing

We send marketing only with your consent. Opt out anytime via unsubscribe links, account settings, replying STOP, or unsubscribe@halp.com.au.

12. Changes to This Privacy Policy

We may update this policy; material changes will be notified via email and prominent website notice.

13. Contact Us

Privacy Officer — Email: privacy@halp.com.au — Phone: 1300 137 406 — Mail: 235 Glen Huntly Road, Elsternwick VIC 3185.

14. Frequently Asked Questions

Q1. What personal information does HALP collect? Contact details, property search preferences, mortgage/finance information, business listing details, account information and technical data.

Q2. How does HALP use my information? To deliver services, respond to inquiries, improve our platforms and — with consent — send marketing.

Q3. Does HALP sell my personal information? No.

Q4. Who does HALP share my information with? Property/finance partners you engage with, technology service providers, professional advisors, and where legally required.

Q5. Is my information stored in Australia? Some in Australia, some with overseas providers (primarily US and EU) with appropriate safeguards.

Q6. How long is my information kept? Account/transaction records 7 years; marketing until you unsubscribe; analytics ~26 months.

Q7. How can I access, correct or delete my information? Email privacy@halp.com.au — we respond within 30 days.

Q8. How do I opt out of marketing? Unsubscribe link, reply STOP, account preferences, or unsubscribe@halp.com.au.

Q9. How do I make a privacy complaint? Email privacy@halp.com.au. Escalate to the OAIC at www.oaic.gov.au or 1300 363 992.